TiviMate Refund Policy

Refunds:

We strive to provide high quality services and customer satisfaction. If for any reason you are not completely satisfied with your purchase of services from TiviMate, we offer a refund period subject to certain conditions.

 

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Refund conditions:

 

1. Request within the Refund Period: You must request a refund within 24 hours of the date of purchase of the service.

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2. Proof of Purchase: You must present valid proof of purchase, such as a receipt or purchase confirmation, when requesting a refund.

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3. Payment Method: Refunds will be made using the same payment method used for the original purchase.

 

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Refund process:

 

1. Refund Request: To request a refund, please contact our customer service team at Whatsapp and provide the details of your purchase.

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2. Review and approval: We will review your refund request and contact you within 10 hours to inform you of the refund approval or denial.

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3. Refund: If your request is approved, the refund will be processed via the original payment method within 5 to 7 business days.

 

 

Contact:

If you have any questions about our refund policy, please feel free to contact our customer service team at Whatsapp.

 

 

Refund policy last updated: December 2023.