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TiviMate Refund Policy


We strive to provide high quality services and customer satisfaction. If for any reason you are not completely satisfied with your purchase of services from TiviMate, we offer a refund period subject to certain conditions.


Refund conditions:


1. Request within the Refund Period: You must request a refund within 24 hours of the date of purchase of the service.

2. Proof of Purchase: You must present valid proof of purchase, such as a receipt or purchase confirmation, when requesting a refund.

3. Payment Method: Refunds will be made using the same payment method used for the original purchase.


Refund process:


1. Refund Request: To request a refund, please contact our customer service team at Whatsapp and provide the details of your purchase.

2. Review and approval: We will review your refund request and contact you within 10 hours to inform you of the refund approval or denial.

3. Refund: If your request is approved, the refund will be processed via the original payment method within 5 to 7 business days.




If you have any questions about our refund policy, please feel free to contact our customer service team at Whatsapp.



Refund policy last updated: December 2023.

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